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Frequently Asked Questions About Zempto
What is Zempto?
Zempto is a referral link marketplace where users can share and discover referral codes, discount links, and reward offers from a wide range of brands. The platform connects people who have referral links with those looking for deals, helping both sides earn rewards or save money.
Who is a Referee?
A Referee is a user who shares their personal referral codes or links on the Zempto platform. They earn rewards when their shared link is used by others.
Who is a Requester?
A Requester is a user who is looking for referral codes or discount offers. They browse Zempto's marketplace and request the links they want to use.
How does Zempto work?
Zempto works in three simple steps:
- Discover – Users browse or search for verified referral links across multiple categories.
- Connect – A requester selects a referral offer and requests the link securely through Zempto.
- Benefit – Requesters get discounts or bonuses, while referrers earn referral rewards.
What are the benefits for a Referee?
Referees can:
- Earn rewards through their referral codes
- Get free exposure by listing referral links at no cost
- Reach a wider audience of people actively looking for referrals
- Build trust through ratings and reviews
- Turn unused referral links into passive income
What are the benefits for a Requester?
Requesters benefit by:
- Accessing verified referral links, discounts, and sign-up bonuses
- Saving money on services, subscriptions, utilities, banking, and more
- Communicating securely with referrers through the platform
- Finding trusted referrers based on reviews and ratings
Does Zempto contain spam links?
Zempto aims to maintain a safe and trustworthy marketplace. All listings go through verification checks, domain reputation checks, user reporting, and automated screening to reduce spam or invalid links. Suspicious links are flagged or removed.
Is Zempto free to use?
Yes. Adding a referral link or browsing listings is completely free. There are no listing fees for Referees.
Which brands are available on Zempto?
Zempto supports referral links from hundreds of brands across categories like finance, utilities, EV, broadband, retail, food delivery, travel, subscriptions, and more. The marketplace grows daily as users add new referral codes.
Are the referral links verified?
Yes. Zempto checks for:
- Valid URLs
- Correct brand association
- Active referral programs
- User reports of expired or unsafe links
How fast can I receive a referral link after requesting?
Response times vary by user, but most referrers reply quickly. You will receive a notification when the referrer shares the link with you.
Why should I list my referral links on Zempto?
Because Zempto helps you reach people who are actively searching for the exact referral offers you already have—making it easier to earn rewards.
How does the service fee system work?
Service fees are only paid by the user requesting a link. The current rates are:
- Free Tier: Your first 3 requests for links valued at £50 or less are completely free.
- £1.49 Fee: For any additional requests for links valued at £50 or less.
- £2.99 Fee: For non-monetary referral links (e.g., points, credits, free trials).
- 5% Service Fee: For requests for links with a value between £50.01 and £200.
- 10% Service Fee: For requests for links with a value greater than £200.
Note: Sharing your referral links is always free - you only pay when requesting to use someone else's links.
How do I get identity verified and what are the benefits?
Go to Account → Identity Verification to start the verification process. You'll need to upload a government-issued ID.
Benefits of verification:
- Trust badge displayed on your profile
- Higher approval rates for your requests
- Increased visibility in search results
- Access to premium features
How do I set up payments and manage my payment methods?
Go to Account → Payment Setup to add a secure payment method via Stripe. This is required for making requests, promoting links, and accessing paid features. All payment data is encrypted and never stored on our servers.
How can I promote my referral links?
You can boost the visibility of your links through our promotion system:
- Boost Listing (£0.99): Move your link to the top of search results for 24 hours
- Feature Listing (£4.99): Display your link in the dedicated "Featured" section for 7 days
Access promotions via your Dashboard or when adding a new link.
How do ratings and reviews work?
After a completed transaction, requesters can rate and review referees on a 5-star scale. These ratings help build trust in the community and appear on user profiles. You can view all your reviews in Account → Reviews & Ratings.
What should I do if a referral link doesn't work or there's an issue?
Follow these steps to resolve issues:
- Use the secure chat feature on the request card to communicate with the other user
- Try to resolve the issue directly through discussion
- If the chat doesn't resolve the problem, you can open a formal dispute
- Our support team will review the evidence and make a decision
Important: Keep all communication on-platform to be eligible for dispute resolution.
How do I track my earnings and transaction history?
Go to Account → Transaction History to see all your earnings, payments, and service fees. You can also see a summary of your total earnings in the app header and on your Dashboard.
Can I save my favorite referees for future requests?
Yes! Click the heart icon on any user's profile or link card to add them to your favorites. Access your favorites list via Account → Favorites to quickly find trusted referees.
How do email notifications work?
You'll receive email notifications for important events like new requests, approvals, messages, and payments. Customize your notification preferences in Account → Email Notifications to control what emails you receive.
Is my personal information safe and how is my privacy protected?
We take privacy seriously. All payments are processed by Stripe, personal contact details are blocked from chat, and you can use a public username instead of your real name. Read our full Privacy Policy for complete details.
How do I deactivate my account temporarily?
Go to Account settings and toggle the 'Account Status' switch. Deactivating hides your profile and listings from public view, but you can reactivate anytime. Your data and transaction history remain safe.
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- • Include screenshots for technical issues or errors
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- • Check our FAQ section - your question might already be answered
- • For payment issues, include your transaction ID if available
- • Response time is typically within 24 hours (faster during business days)
Email: business@zempto.com
Response Time: Within 24 hours during business days
Emergency Issues: Use the in-app support system for fastest response